Delivery & Cancellation Policies

Here at, we pride ourselves in offering the lowest price possible for all our products. To keep our prices low, we have developed a set of security policies which helps prevent our software, operating system oem keys and game cd keys from theft.

In the event that our system triggers your order for manual verification, we may request additional verification (personal identification) to assist in verifying that you are the account holder of the issue payment account. The manual account verification process can take from 0-48 hours to be complete, if after 48 hours you still not getting any communication please open a ticket here

We do this for your own protection – to ensure your payment account was not fraudulently accessed and used to purchase items.

Refunds & Exchange

If you require a refund for any un-received cd-key purchase, OEM keys will deduct 10% off of the total amount purchased as a re-stocking fee.

For digital games, software and operating system once they have been delivered there is no return or refund of any kind.

We hope our customers can understand that when a digital item has been shipped, it can be activated online and therefore we cannot accept a return as it is not possible for us to resell that item.

For digital games and software OEM keys is NOT responsible for regional, language or any other upcoming restrictions!

Before we process to a refund or exchange we may request to use teamviewer to confirm that the product sent is not activated and is defective. If you refuse to provide access to that option we may refuse a refund or exchange as we was unable to confirm such issue.

Intellectual Property

The site and its contents ( are exclusive to Intellectual Property (hereinafter “OEMkeys”). The presentation and all materials, including trademarks, logos, artwork, screenshots, videos and domain names displayed on OEMkeys are protected by intellectual property laws and owned trademarks or trademarks of their respective publishers.

Identification of personal data
OEMkeys does not disclose or sell personally identifiable information (such as name, address, phone number or e-mail) about you.

OEMkeys does not collect personal information from children under 13 years. OEMkeys is not directed to children under 13 years, and prohibits the registration.

OEMkeys does not collect any personal banking information such as credit cards, this information is through the payment company and the buyer.

OEMkeys also uses cookie technology to collect information about your visits to thereby provide a better service.

How we use personal data
Personal data are used to verify your payment and prevent fraud, if the OEMkeys team needs other information such as a photo ID, you must cooperate to complete your purchase, you have the right to remove any identification number, leaving alone the photo and full name. (This information will be deleted after verification).

You can unsubscribe from our email newsletters by following the instructions at the bottom of each newsletter or by contacting the OEMkeys’s team.

OEMkeys do not allow or approve customers, third parties companies or affiliates to advertising this web site using unsolicited messages, any account found doing unsolicited messages will be immediately closed, we do not tolerate spam. Any abuse of spam can be reported to

Dispute against OEMkeys
Please always contact OEMkeys team before deciding to open a dispute, here we do not believe in the sale of 1 day, we want the best for you and want you as a customer for life, so we offer the best service for you to feel confident and happy shopping at OEMkeys.